Shipping Policy
We are pleased to offer free worldwide shipping across all our items, with options that scale based on order value for enhanced speed and security. Please see the details below for our shipping options, processing times, and important notes on customs and import taxes.
Shipping Options
1. Registered Post (Free Worldwide Shipping)
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Available for all items, with no minimum order value.
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Estimated delivery: 7 to 20 business days.
2. USPS (EMS - Express Mail Service)
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Complimentary for orders valued between USD 1,000 and USD 2,000.
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Estimated delivery: 5 to 7 business days.
3. FedEx & DHL (Express Shipping)
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Complimentary for orders valued at USD 2,000 and above.
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Estimated delivery: 3 to 5 business days.
4. Inspection and Premium Shipping
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We offer worldwide inspection and premium shipping services through MALCA AMIT, BRINKS, and FARARI for all items, especially high-value items.
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Contact us directly to discuss inspection or premium shipping options.
Processing Times
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Orders are processed within 1 to 3 business days.
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We will make every effort to adhere to these processing times and ship your items as quickly as possible.
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Customs, Duties, and Import Taxes
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Responsibility for Duties and Taxes: Buyers are fully responsible for any customs duties, taxes, or import fees applicable in their respective countries.
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Support Documentation: We will provide all required invoices and shipping documents from our end to facilitate a smooth customs process.
Note: International shipping times may vary due to customs processing in each country, and unforeseen delays are outside our control.
Return and Refund Policy
We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied, we offer flexible return and exchange options to give you peace of mind.
100% Money-Back Guarantee
Return or Exchange: We gladly accept returns and exchanges for all eligible items.
Customer Satisfaction: If you’re not satisfied with your purchase, simply contact us within 7 days of delivery to initiate a return.
Return and Exchange Requirements
Contact Us: Reach out to us at sales@alifgems.com within 7 days of receiving your order if you wish to return or exchange any item.
Return Window: Ship the item(s) back to us within 14 to 30 days of delivery.
Condition of Items: All returned items must be in original, unused condition and include all original packaging.
Refund Process
Once Approved: After we receive and inspect your returned item(s), we will process your refund.
Refund Timing: Refunds will be issued to your original payment method within 7–10 business days of receiving the returned item(s).
Additional Information
Shipping Costs: Please note that customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Exclusions: Custom-made or personalized items may not be eligible for returns. Please contact us to confirm eligibility if you have any questions.
Need Help?
If you have any questions or concerns about your order, please feel free to reach out. We’re here to assist you every step of the way:
Email: sales@alifgems.com
Thank you for shopping with us! We value your trust and aim to make your shopping experience as smooth as possible.
Payment Methods
We offer a variety of secure payment options to suit your needs. Please review our payment options below:
Currency and Pricing
Default Currency: All prices on our site are listed in US Dollars (USD).
Currency Selection: You can change the currency displayed by selecting your preferred currency from the top of our application.
Exchange Rates: We use daily exchange rates from Xe.com, updated daily to ensure accuracy.
Security
We prioritize your security with SSL encryption technology, which securely processes and encrypts all your personal data, and PayPal information.
Payment Options
1. PayPal
It is our preferred payment method as PayPal is a trusted payment method accepted worldwide, offering a secure and convenient way to complete your purchase. while checkout you can select PayPal.
2. Credit Card Payments
For enhanced security, we do not accept direct credit card payments on Alifgems.com. However, you can conveniently make purchases using your credit card via our Etsy shop, Alifgems.
How to Pay by Card:
Visit Etsy.com and search for our store, Alifgems.
Complete your purchase directly on Etsy for a secure transaction.
Can’t Find Your Item on Etsy?
If the item you wish to purchase isn’t listed on Etsy, please reach out to us:
Email: sales@alifgems.com
Chat Messenger: Available on our site
WhatsApp: +852 5162 1147
We will gladly list the item on Etsy upon request, allowing you to purchase it securely using your credit card.
Thank you for understanding our commitment to secure transactions. Please don’t hesitate to contact us with any questions.
3. Bank Wire Transfer
Direct Bank Transfer:
We offer a secure and direct payment option through bank transfer, which also makes refunds simpler in case of returns. Additionally, to offset currency conversion fees and third-party charges, we provide an extra discount of 1.5% to 5% on purchases made via direct bank transfer.
This option allows you to enjoy additional savings and a seamless payment experience.
Instructions: To pay by bank transfer, please add your items to the cart, fill in the shipping address, contact number, and contact person’s name, then select Offline Payment at checkout and press CHECKOUT. and Transfer the amount to the following bank transfer, please contact us before transfer so we can double-check the item availability.
Bank Transfer Details
Account Name: ALIFGEMS LIMITED
Account Number: 390 747194 883
Bank Code: 024
Branch Code: 390
SWIFT Code: HASEHKHH
Bank Name: Hang Seng Bank Limited
Bank Address: 83 Des Voeux Road Central, Hong Kong
4. Payoneer
We also accept Payoneer payments, commonly used by marketplaces such as eBay. Please contact us for Payoneer payment so we can send you an invoice through Payoneer to let you pay the for items.
If you have any questions about payment options or need assistance with your transaction, please contact our support team at sales@alifgems.com. We’re here to help ensure a smooth and secure payment experience.
Privacy Policy
At Alifgems, we respect and prioritize the privacy of our customers. We are committed to safeguarding your personal information and ensuring a secure and private shopping experience.
Data Privacy and Confidentiality
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We do not disclose any personal information about our buyers or users to any third-party company or individual.
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All customer data is handled with the utmost confidentiality and is strictly controlled to protect your privacy.
How We Use Your Information
We may collect and use your information for the following purposes:
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Order Communication: To communicate with you about your order status and updates.
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Order Confirmation and Tracking: To confirm and track the progress of your order, ensuring a smooth transaction.
Shop with Confidence
Your security is our priority. We utilize SSL (Secure Socket Layer) technology, which encrypts your data, including payment information, for safe and secure transactions.
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Credit Card Security: We do support cards on our site, The Card is accepted only by our Etsy shop.
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Website Protection: Our website is safeguarded by McAfee antivirus and SSL (HTTPS) encryption, ensuring an extra layer of security for our clients.
Thank you for shopping with confidence at Alifgems. If you have any questions or concerns regarding our privacy practices, or if you need assistance with a purchase, we’re here to help.
Feel free to reach out by email at sales@alifgems.com.
We appreciate your time in reading and understanding our Privacy Policy, and we look forward to serving you with security and trust.